Shopping Cart
FAQ - Inoréa
Order tracking
Order tracking
Log in to your My Account > Order History & Details.
Order statuses:
- Confirmed: Payment received and order recorded.
- Processing: Preparing your order at the warehouse.
- Completed: Shipped! Your package is with the carrier.
Out-of-stock items? Check the specific delivery times in the Pending Orders tab.
Delivery tracking
Go to My Account > My Orders, then click on Details. You’ll find the shipping information at the bottom of the page. Simply click on the tracking number to track your package.
Package receipt
In case of a damaged package, you must file a note of complaint with the carrier upon receipt. To ensure your claim is valid, specify the affected items and attach supporting photos.
Download invoice
Once your order has been shipped (status "Completed"), download your invoice within 24 hours via My Account > Invoices. If it does not appear after this period, contact contact@inorea.com with your order number.
Special cases:
- Partial delivery: The invoice is issued only after full delivery.
- Business customers (deferred payment): Your invoice will be available at the end of the month.
Add an item to an ongoing order
Forgot an item? Contact us by email: contact@inorea.com
Edit my order
To modify an order that is in progress and not yet shipped, contact us at contact@inorea.com and provide your order number.
Billing information update (address and name)
The billing address and name can no longer be changed once the invoice has been issued. Please make sure your details are correct before confirming your order.
Online shopping
Stock & delivery times
Check the purchase table for each range to see the stock available in Bègles (33) and the quantities currently being restocked.
Out of stock: If you order an unavailable product, we will contact the supplier. Please make sure to check the attachment in your acknowledgment of receipt for the exact delivery times.
Request a quote
To convert your cart into a quote, add your products, choose a carrier, and select the “Request a Quote” payment option. You can then find your quotes under My Account > My Quotes.
Placing an order: From your quotes list, click “Add to Cart” to retrieve your selection. You’ll just need to confirm the carrier and proceed with payment.
Reorder
To renew an order, go to My Account > Order History & Details. Simply click “Order Again” to automatically add all the products to your cart.
Return request
For any return requests, please send us an email at contact@inorea.com
Payment methods
Pay for your purchases on inorea.com via Credit Card, PayPal, or Bank Transfer.
Personal data
Forgot password
Go to Login > Forgot Password. Enter your email address and click “Send Reset Link” to receive instructions for changing your password by email.
Account update
You can update your contact details and password at any time under My Account > Information.
Address management
Manage your contact details under My Account > Addresses to update, delete, or add new locations. You also have the option to edit your addresses directly during checkout.
Store information
Opening hours & access
Find us at 9 rue du Lugan, 33130 Bègles.
Monday to Thursday: 8:30 AM – 12:30 PM / 1:30 PM – 5:00 PM
Friday: 8:30 AM – 12:30 PM / 1:30 PM – 4:00 PM
Note: Our warehouse is closed to the public. On-site visits are only for Click & Collect pickups.
In-store pickup
Benefits
Remises
Take advantage of quantity discounts on many products and categories. The more you order of a single item, the lower the unit price.
Tip: Check the price tables on our product pages to see the available discount tiers at a glance.
Compte professionnel
Are you a professional who orders regularly? Simplify your management by requesting the opening of an account with deferred payment. Send your request directly to contact@inorea.com.